Dec 26, 2018
Ali Bouhouch joins us and shares how IT and business must work together to provide th proper experience: "IT has to change and they have to change their mindset first and they cannot just demand a table, a seat at the table of business."
Dec 19, 2018
Mia Jalava joins us and shares methods of improving contact with the customer: "When the frontline people are talking to each other so that they understand that it doesn't mean that if I'm saving time from one angle, they are going to just kick me out. It means that I actually can talk to the customers. I can actually...
Dec 12, 2018
Justin Reilly joins us and shares the global impact of change in the app development space: "A lot of folks that are in this space, especially in the AI community, don't want that to happen again with this thing that could fundamentally change our society for better or for worse. So the openness of that, the ability to...
Dec 5, 2018
Kendal Jolly shares the importance of nurturing positive customer interaction: "When people help you out and provide some sort of action or assistance that makes something easier, makes the customer interaction go more smoothly, that helps perhaps lighten your load, and recognition is not reward. It doesn't have to...
Nov 28, 2018
Jim Kowalczyk joins us and shares the importance of testing before implementing new processes:"I'm a big fan of trying to build things in an environment. Proof of concept to see if it actually works before we charge down the path and have IT start to build a large enterprise-wide solution."