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Mar 28, 2019

What does it take to turn customer insights into customer-centric action? CCW Nashville speakers share their tips and strategies in this two-part episode.

Mar 21, 2019

In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob discuss the opportunities and benefits of predictive analytics. Roach then shares insights into Johnston & Murphy's empowering contact center culture.

Mar 14, 2019

"I encourage people to up skill themselves. And really that's my conversation with a lot of my direct reports and the people who do work in our shared services, that you know you've got to change with times." - Anil Bhavnani

Mar 13, 2019

The Mayor of Vilnius Lithuania joins us and shares what makes a city attractive to prospective citizens: "Speaking about again the recipe of the successful cities, especially for young talents, again just to repeat, I think it has to be historic because we have to feel the roots because new place is somehow lacking...