Traditional quality scoring is broken. Lexi Emmons of Bright
Horizons joins the CCW Digital podcast to provide the solution.
Learn how to incorporate factors like emotion, empathy and personal
connection into your assessment.
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.