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Mar 24, 2021

On this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. 

Topics include: 

-Insights from Mike's recent interview with Forbes on vaccine distribution and administration.

-The future of self-service.

-AI and automation's greatest impacts on customer experience. 

-Digitized workflows (and so much more). 

For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.