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Feb 22, 2018

Hope is not a strategy. So says Wells Fargo’s SVP National Client Service, Heather Magaha who joins us from CCW and further shares that you’ve got to have a plan but at least try something. You can’t sit in status quo or you get nowhere- by definition. You’ve got to be brave. When she came into her role, she did hear the familiar refrain “we’ve always done it this way,” but she was blessed with the fact that a good portion of the team didn’t like it. Change though, as Heather shares is still difficult even if you actually don’t like the way things currently are. But she did have a bit of momentum on the way into the concept of change management.