Jun 15, 2017
Recorded at the Chief Customer Officer Exchange, Hilary Hahn joins us and shares why employee experience, culture and creative strategies are all under her purview. The focus on customer experience is an inside out philosophy. For Frontier, customer experience is run as a think tank, an innovation hub through agents. Managing the employee experience is not easy with tight budgets while focusing on the bottom line. That said, by starting with the right foundation of specific guiding principles and remaining consistent with communication and engagement while setting standards of excellence around employees, a best outcome can be achieved. And in one case- an entire town has been completely transformed for the better through a public/private partnership. https://vimeo.com/205979308 for Kevin Caine: Real SuperAGENT https://vimeo.com/188016050/667993de72 for BELiEVEinWise