As customer demands change, so too do expectations for contact
center employees. Workforce management is consequently taking on
renewed importance, and Thomas Kim of CIBC shares best practices in
this exclusive interview.
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.